London Quality Care Services
A London Quality Care Services care worker supporting a person in the community

CQC regulated personal care provider

Safe, compassionate care at home

London Quality Care Services helps people remain safe, independent and treated with dignity through high-quality domiciliary care and practical support.

Request a care assessment Apply to work with us
Call0208 573 8838 Emailinfo@londonqualitycareservices.co.uk
OfficeUxbridge House, 460-469, Uxbridge Road, Hayes, UB4 0SD

Care that feels steady

Practical support, strong governance and dignity at the centre.

Every care package is based on assessment, risk assessment, consent, care planning and regular review. The service supports people with personal care, daily living, companionship, community access and specialist needs while promoting privacy, choice and respect.

A care worker discussing care planning with a service user

Our services

Regulated personal care and wider home support

Support can be arranged around assessed need, commissioned packages, family requirements and individual routines.

Personal care support from a London Quality Care Services carer

Personal Care

Live-in care support and companionship at home

Live-in Care

End of life care support with dignity and compassion

End of Life Care

Respite care and community support for families and carers

Respite Care

Domestic and household services at home

Domestic / Household Services

CQC registered activity

CQC Registered Personal Care and Specialist Support

London Quality Care Services is registered with the Care Quality Commission to provide the regulated activity of personal care. We support people in their own homes and in the community, including adults over 65, adults under 65, children and young people aged 0-18, people living with dementia, people with learning disabilities, people with mental health needs, people with physical disabilities and people with sensory impairments.

View official CQC profile
Personal Care Older Adults Adults Under 65 Children and Young People Dementia Support Learning Disabilities Mental Health Needs Physical Disabilities Sensory Impairments

CQC and compliance

London Quality Care Services CQC Rating

Inspected 15-19 May 2026 | Report published 4 June 2026

London Quality Care Services remains rated Good overall by the Care Quality Commission. The latest inspection found the service was performing well and meeting expectations. People received safe, effective, caring, responsive and well-led support. Risks were assessed and managed, medicines were handled safely, there were enough suitable staff, and people were treated with kindness, dignity and respect. Care was personalised and people, relatives, staff and professionals were listened to.

Open the CQC profile
Professional quality monitoring and governance meeting
CQC rated GoodThe service remains rated Good overall.
ISO 9001 registeredQuality management systems and continuous improvement.
Safe recruitmentDBS checks, right-to-work checks and staff suitability controls.
Care planningRisk assessments, medication audits and regular reviews.
SafeguardingAdults and children awareness, incident reporting and lessons learned.
PrivacyUK GDPR, confidentiality and secure record keeping.

Quality statement

Quality Statement

London Quality Care Services is committed to providing safe, compassionate and person-centred care at home. Our latest CQC inspection outcome confirms that the service remains rated Good overall across Safe, Effective, Caring, Responsive and Well-led. We continue to monitor quality through care reviews, staff supervision, medication checks, incident learning, feedback, audits and continuous improvement.

London Quality Care Services quality and governance review
GovernanceAudits, reviews, feedback and lessons learned support service improvement.
Safe careRisk management, safeguarding, infection control and medicines monitoring are reviewed.
CommunicationCare staff, office teams, relatives and professionals share important updates.

CQC expectations

Care aligned with CQC expectations

Our approach is shaped around the CQC five key questions: Safe, Effective, Caring, Responsive and Well-led.

Safe

We assess risks, monitor care delivery, support safe medicines practice, follow safeguarding procedures and act on incidents or concerns.

Good
Effective

We assess people's needs, involve them in care planning, support staff training and work with health and social care professionals.

Good
Caring

We promote kindness, dignity, privacy, respect, choice and independence.

Good
Responsive

We review care plans, listen to feedback, respond to changing needs and support people in a way that reflects their preferences.

Good
Well-led

We use audits, monitoring, staff supervision, quality checks, feedback and lessons learned to improve the service.

Good

Quality monitoring

Quality and Governance KPIs

London Quality Care Services uses structured quality monitoring to review care delivery, staff compliance, risk management and service improvement. KPI information helps the management team identify themes, follow up actions and support continuous improvement.

Monthly quality review Quality oversight

Care delivery, risk, medicines, staff compliance and feedback are reviewed through management monitoring and follow-up actions.

Quality trend monitoring

Care plans, risk assessments, medicines, visits, staff compliance, feedback and improvement actions are reviewed for themes and follow-up.

CP
Care plan reviewsReview dates, changes in needs and person-centred updates.
Tracked
RA
Risk assessment reviewsControls, actions, reassessments and management sign-off.
Tracked
VM
Visit monitoringAttendance, late or missed visit checks and escalation notes.
Visible
MR
Medication record checksMAR/eMAR records, medicine support notes and follow-up actions.
Audited
ST
Staff training complianceMandatory training, refresher dates and competency evidence.
Monitored
SV
Supervision trackingStaff supervision, spot checks and competency review records.
Reviewed
IS
Incident and safeguarding monitoringConcerns, incidents, safeguarding actions and lessons learned.
Escalated
CC
Complaints and complimentsFeedback themes, response actions and service learning.
Reviewed
SF
Service-user feedbackQuality calls, reviews, surveys and satisfaction themes.
Listened to
AT
Action tracker closureImprovement actions, owners, due dates and closure evidence.
Closed

KPI monitoring is used to support improvement, not just to record performance. Where concerns or trends are identified, actions are followed up through management review, staff communication and quality improvement planning.

Digital care systems

Technology We Use: CareVerity

Digital care management, quality monitoring and governance support

London Quality Care Services uses CareVerity as a digital care management and electronic care monitoring system to support safe, organised and person-centred care delivery.

CareVerity helps our management team maintain clear oversight of care planning, risk assessments, visit records, staff compliance, quality monitoring, KPI trends and improvement actions. This supports our wider governance systems and helps us identify themes, review care delivery and act on learning.

CareVerity supports our commitment to safe, effective, caring, responsive and well-led care by helping us monitor information, review care records and support continuous improvement.

CareVerity is a separate company from London Quality Care Services Ltd. London Quality Care Services uses CareVerity as a digital care management and electronic care monitoring platform to support care planning, risk assessments, visit monitoring, KPI oversight, quality assurance, staff compliance monitoring and continuous improvement.

CareVerity quality dashboard Live monitoring

Digital Care Planning

CareVerity supports structured care plans, review dates and person-centred information.

Risk Assessments

CareVerity supports risk documentation, review reminders and action tracking.

Electronic Care Monitoring

CareVerity supports visit records, daily notes, care tasks and office oversight.

Medication and eMAR

CareVerity supports medication recording, checks and safer documentation workflows.

KPI Dashboards

CareVerity supports visibility of trends, actions, reviews and quality performance.

Governance and Audit Trails

CareVerity supports audit trails, role-based access, action tracking and management oversight.

CareVerity Digital Care Management

Digital care records, KPI dashboards and governance oversight

CareVerity supports digital care planning, risk assessment, electronic care monitoring, care records, KPI dashboards and governance oversight. AI-assisted drafting and digital workflows support documentation, but professional judgement, review and approval remain essential.

CareVerity is a digital care management platform. AI-assisted drafting and digital workflows support care documentation, governance and oversight, but do not replace professional assessment, safeguarding judgement, consent, staff training, regulatory compliance or management approval.

Continuous improvement

Learning, review and service improvement

We believe quality care requires continuous learning. Feedback, audits, incidents, complaints, compliments and staff observations are reviewed so that improvements can be made.

Updated care plans Staff guidance Refresher training Supervision Additional monitoring Changes to care delivery
Good care is not just about completing tasks. It is about helping each person feel safe, heard and in control of their day.

Professional standards

Our memberships, registrations and quality standards

London Quality Care Services is committed to safe, reliable and person-centred care. Our governance, training, data protection and quality systems support professional standards and continuous improvement.

London Quality Care Services operates a quality management approach aligned with ISO 9001 standards, supporting consistent governance, service monitoring and continuous improvement.

CQC Registered Provider Latest CQC Rating: Good Report published 4 June 2026
Registered Quality Management
Data Protection Registration
NHS Data Security and Protection Toolkit
Dementia Friends
AoHT
Approved Training Centre

Why choose us

Reliable care, regular communication and a strong safety culture

Families, service users and professionals need a provider they can trust. The service combines compassionate care with robust systems, trained staff, electronic care records and continuous quality monitoring.

A care worker and older person receiving respectful home support
Person-centred care planning Regular carers where possible Electronic care monitoring Responsive office support Trained and supervised staff Feedback and lessons learned

Recruitment

Start your career in care with London Quality Care Services

The service welcomes caring, reliable and professional applicants who want to make a positive difference. Recruitment submissions should notify HR securely.

Professional care staff reviewing training and quality standards

Join our care team

Apply online and submit employment history, qualifications, right-to-work details, availability and references for HR review.

Apply online
  • Safe recruitment and DBS checks
  • Training, supervision and competency checks
  • Person-centred care culture
  • Responsive office support

Online application portal

Apply online securely

Complete the Job Application Form, Health Declaration Form and Equal Opportunities Monitoring Form through our secure application portal.

Home care application and care planning support

Start your application when you are ready. Your information is submitted through the secure portal for authorised HR review.

Start Online Application

Privacy and confidentiality

Privacy Statement

London Quality Care Services will keep personal information about service users, relatives, applicants, staff and website visitors safe. We handle information confidentially, process it securely, and follow UK GDPR requirements for lawful use, retention and individual rights.

Confidential quality and information governance support

Data Protection Lead

Mr H Ahmed

0208 573 8838

info@londonqualitycareservices.co.uk

Our Privacy Statement explains how we use personal information, including special category data, data sharing, retention and individual rights.

Contact

Speak to the team about care, referrals or recruitment.

Use the details below or send a callback request. The team will respond professionally and handle your information confidentially.

A London Quality Care Services carer speaking with a service user
Office
Uxbridge House, 460-469, Uxbridge Road, Hayes, UB4 0SD
Phone
0208 573 8838
Email
info@londonqualitycareservices.co.uk
Recruitment
hr@londonqualitycareservices.co.uk